HOUSE OF AURA – RETURN, REFUND & EXCHANGE POLICY

At House of Aura, we take great care to ensure that our products meet our quality standards.

* No Returns: We do not accept returns for reasons such as a change of mind, personal preference, or dissatisfaction with colour or style, where the product matches its description.

* No Exchanges: Exchanges are not accepted for size, colour, style, or personal preference.

* Manufacturing Defects: If you receive a product with a genuine manufacturing defect, please contact us with your order details and clear photographs or videos showing the defect.

* Reporting a Defect: Please report the issue within 48 hours of delivery so that we can inspect the claim and assist you.

* Resolution: Once the manufacturing defect is verified, House of Aura will arrange an appropriate resolution, such as a replacement, repair, or refund, as applicable.

* Product Condition: Please retain the product and its original packaging until your claim has been reviewed.